CGV/ conditions d'utilisation

GENERAL CONDITIONS OF SALE (GTC)

VERY IMPORTANT NOTE
On this page are the general conditions of service of the restaurant Chez Madeline which apply to any order of food products to be delivered or taken away (hereinafter an "Order") placed by a consumer customer on the website www.restaurantchezmadeleine.com

We thank you for reading the general conditions of sale before placing an Order on the Website. By ordering on the Website, You expressly and unreservedly accept that the restaurant is governed by any contractual relationship, to the exclusion of your possible general purchasing conditions.

At any time and without notice, we reserve the right to modify these T & Cs, those applicable being those in force on the day the Order is placed by the Customer.
These T & Cs will apply to any modification and to any new version of the Website, regardless of the mode of access (this including in particular any mobile website, mobile application, affiliate website or attached site, mirror or duplicate site. which could be developed).

1. INTRODUCTION / OUR ROLE

1.1 SASCBL is a simplified joint stock company, with a share capital of 15,000 Euros, registered in the Arras Trade and Companies Register under number 850 834 860 RCS Arras whose head office is located at 28 rue de Beaumont 62950 in Noyelles-Godault.

1.2 Our VAT number is FRXXXXXXXXXXXXX

1.3 Ordering Products: We undertake to carry out, as sales agent, in other words in our name on the Website, the marketing of food products to be delivered and / or taken away (the "Products") to customers wishing place Order. The contract for the supply and purchase of the Products is concluded between You and the Restaurant with which you place an Order.

2.     YOUR STATUS
2.1     Legal capacity, age: To place an Order on the Website, You must have:
-     the capacity for enjoyment and exercise to contract with the restaurant;
-     18 years old.
2.2   You acknowledge and agree that if you have a specific food allergy or intolerance, you will contact the restaurant directly or go to the restaurant's website to verify that the dish and the products you want to order are right for you, before placing your order directly with them.

2.3 Orders for alcoholic beverages:
In accordance with article L.3342-1 of the Public Health Code, the sale of alcoholic beverages to minors is prohibited.
It is reminded that alcohol abuse is dangerous for health and that alcohol should be consumed in moderation. By the sole fact of placing an Order on the Website, You expressly waive the benefit of article 1587 of the Civil Code, which provides that the conclusion of the sale of alcohol only becomes final after tasting and the buyer's approval. .
Any Order placed on behalf of a minor, or in his name, and including one or more alcoholic drinks will be refused if We are aware of it. You are responsible for complying with the applicable provisions in this area and, if applicable, their violation engages your responsibility. In addition, proof of identity will be requested upon delivery and / or provision of the Alcohol-based Products.

3. TO ORDER
3.1 Placing an Order: Ordering via the Website involves following the following steps:

- Before each ordering or after validating your basket, You must enter your personal details : name, first name, telephone number, e-mail address and by entering your e-mail address. You will then receive an e-mail to the e-mail address indicated to indicate the confirmation of your order, as well as an SMS of the number of the order on your telephone number.

-     You choose the products corresponding to you from the website. You wish to order as well as their quantity, you choose the times and click on "Order"; "

-     The customer will then have to exchange his personal details protected by our site which are registered in our confidentiality policy below;

-     The basket recapitulates the selected Products as well as their quantity, the time of the order at which it is possible to collect the order at the restaurant and the total amount of the Order. You can, if You wish, modify the quantities;

-     Then select the method of payment, check the box "I have read and I accept the general conditions" and click on "Validate and Pay"

-     You proceed to payment.

When the payment center has given its consent, We will confirm to You, by email or SMS, the acceptance of your Order and the conclusion of the contract with the Restaurant. This email includes a summary of the Order, as well as these T & Cs. We recommend that You keep the email and the T & Cs on paper or electronically.
3.2 Modify or cancel an order: Pursuant to article L.221-28 4 ° of the Consumer Code, the Products subject to the Order, being perishable goods, You do not have a right of withdrawal. No exchange or return will be made by the restaurant. You therefore do not have the possibility of canceling the Order after it has been confirmed by the Restaurant.
You cannot rectify the Order either after it has been confirmed by the Restaurant: You can nevertheless contact the restaurant without delay to obtain its agreement on a cancellation or modification of the Order placed before it is processed. However, it is reminded that this is not an obligation of result for the restaurant Chez Madeleine.
3.3 Payment authorization: The Order is only final after authorization from the payment center and receipt by the Customer of the email informing him of the acceptance of his Order. No delivery of the Products will take place without payment.

3.4 Acceptance of the Order by the Restaurant: As soon as your Order is validated on the Website, it will be sent to the Restaurant. Note that any Order confirmation message from Us, or any payment confirmation confirms that the contract for the supply of the Products is concluded with the Restaurant. Our policy is to obtain fulfillment of the Order by the Restaurant as soon as possible and We will inform You as quickly as possible of the status of the Order. However, please note that this information depends on the Restaurant. We can refuse an Order, for exceptional reasons (Order processing time, too late Order time, absence of raw materials or if you order alcohol without justifying that you are of legal age, ...) . In the event that the Restaurant does not fulfill the Order, You will be reimbursed for the sums paid as soon as possible and the Restaurant will be considered to be in violation of the contract which binds you to it. Any payment under this Order will be refunded in accordance with article 4.6.

3.5 Delivery time: We use all reasonable means to guarantee the delivery or availability of the Order within the time period indicated during the Order confirmation.

4. PRICE, TERMS OF PAYMENT
4.1 VAT, administrative and delivery costs: Product Prices are those indicated on the Website and expressed in Euros. These prices include the VAT in force on the day of the Order. The cost of delivery and all administrative costs or related to payment fees that will be charged to You appear in the shopping cart.

4.2 Price Error: The Website contains a large number of Products for a small number, it is therefore possible that errors slip into the menus and their description. If the actual price is lower than the price displayed on the Website, and We ascertain it, We will apply the lower price to you. If the actual price is higher than the displayed price, and that We notice it, We will inform You of it to obtain your agreement on the supplement. In the absence of agreement on the new price, We will cancel the Order.
4.3 Means of payment: the authorized means of payment are payment or credit cards, PayPal payment, cash payment or payment by check or restaurant ticket during take-out sales.

4.5 Promotional or reduction coupons: Such reduction coupons or the use of promotion codes recognized by the Website may allow you to benefit from reductions on Orders.

4.6 Paypal: Due to current banking practices, at the time of online payment by PayPal, your bank may isolate from your funds available in your account the sum corresponding to the payment to be made. In the event of cancellation of your Order for whatever reason, this sum will be available again in your bank account following deadlines which vary but in principle from 3 to 5 working days and which depend on the bank. Whatever this delay, the restaurant is not responsible for the damage suffered as a result of this withdrawal from the Customer's bank account in the event of cancellation of the Order.

4.7 We reserve the right to refuse any Order for legitimate reasons and in particular in the event of a dispute with the Customer on the payment of a previous Order, of fraudulent payment or attempted payment or of an abnormal request from the Customer.

5.     CUSTOMER SERVICE AT MADELEINE
5.1     General: The satisfaction of our customers is very important. Our Customer Service will implement, to the extent of its faculties, any conceivable and reasonable action in order to satisfy You. At any stage of Order You can contact the restaurant by

-     By email: sascbl62@gmail.com
-     By phone: 03.21.49.84.37
-     By mail: 28 rue de Beaumont - 62950 Noyelles-Godault.

5.2     Information on orders being processed: In the event of a delay or for any other question relating to your Order, You can contact the restaurant which will attempt to provide You with complete satisfaction.

6.2 Allergy information, diet information and other menu information : Chez Madeleine, it is our intention to provide you with all the up-to-date information on the menu offered. We let us indicate this information on our dedicated web page. When this information contains information related to allergies or other information about these foods, we do our best to post these on our website exactly as they do appear on the Restaurant menu. If you, or the person for whom you are ordering are sensitive to food allergies, intolerances or if you have other dietary questions (either for yourself or for a person for whom you are ordering), we advise you to contact us directly to check if the chosen product is suitable for you and presents no problem to be able to place your order directly with us. It is important that you contacted directly the restaurant that prepares your meal, to ensure that your order and the products requested are suitable for you and pose no risk to your health.

7.     LIMITATION OF LIABILITY BY MADELEINE
7.1     General: No clause hereof can exclude or limit liability for damage that would be generated by a false declaration, fraud, and in the event of fraud or which would be the consequence thereof. However, outside of these cases, any compensation action against Chez Madeleine is limited in the terms of the articles below.

7.2     Compensation: Within the framework of relations, Chez Madeleine, in the event of fault on our part, we offer financial or compensatory compensation or through our products offered to compensate our customers.

8. WRITTEN COMMUNICATIONS - PROOF
8.1 You agree, by using the Website that most of our communications will be exchanged in electronic format. We will contact You by e-mail or distribute any general information on the Website. With regard to contractual relations and your Orders, You expressly agree that all exchanges, contracts, information notices, sending invoices are made in a dematerialized manner.

8.2 The contractual information will be the subject of an e-mail confirmation. By keeping this email and printing it, You have proof of your order, which We invite You to keep.

9. EVENTS OUTSIDE OUR CONTROL
9.1 We decline all responsibility in the event that We are temporarily or permanently unable to perform the services in whole or in part or that Orders cannot be delivered due to an event beyond our control, unforeseeable and irresistible constituting a case. force majeure as defined by law ("Force majeure").
We will notify You as soon as a Case of Force Majeure occurs. The performance of any obligation provided for by these T & Cs and for any Order placed on the Website will be automatically suspended for the entire period of occurrence of the Case of Force Majeure and will continue as long as these circumstances exist and at the at the end of this period, for a reasonable period of time to allow normal resumption of the performance of the services. We will, however, strive to maintain our services as much as possible in situations related to cases of force majeure but not making it strictly impossible to perform our services.

Website Terms of Service

This page (in association with the documents to which it refers) presents the conditions of use which allow you to use our website ww w.restaurantchezmadeleine.com (our website"). Please read these terms of use carefully before you start to use our Site or Service. By accessing our Site or using our Service, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree with these terms of use, do not access our Site or use our Service.

1. Access To Our Site Or Our Services

Access to our Site and our Service is permitted on a temporary basis and we reserve the right to remove or modify access to our Site or our Service without notice (see below). We are not responsible if, for any reason, our Site or our Service is not available at any given time or during a given period. From time to time, we may limit access to certain parts of our Site or our Service or access to our entire Site or Service to registered users. You are responsible for maintaining the confidentiality of your login information and the activities of your account. If you have any concerns about your login details or believe they have been hacked, immediately contact sascbl62@gmail.com to let us know. We can deactivate your account at any time.

2. Acceptable use

You may only use our Service for lawful purposes. You may not use our Site or our Service in any way that contravenes any applicable local, national or international law or regulation or to send, knowingly receive, download, use or reuse material that does not comply with our standards. of content set out in clause 5 below. You also agree not to gain unauthorized access to, damage or disrupt any part of our Site or our Service or any network or equipment used in the provision of our Service.

3. Intellectual Property Rights

We are the owner or the licensee of all intellectual property rights in our Site and in our Service and in the material published on this Site (except your contributions). These works are protected by copyright laws and treaties around the world. All these rights are reserved. You do not have the right to copy, reproduce, republish, download, send, broadcast, transmit, communicate to the public or use any content from our Site in any way, except for your personal non-commercial use.

4. Regular Updates To Our Site And Our Service

We wish to regularly update our Site and our Service and may change the content at any time. If necessary, we may suspend access to our Site and our Service or close them indefinitely. The elements of our Site or our Service may be out of date at any given time and we are under no obligation to update these elements.

At Madeleine we are committed to building a great community, and this starts with protecting the privacy of members of our community. This means that we will protect the personal data of all visitors who access our website. This privacy policy (" Privacy policy ») Explains how Chez Madeleine we collect, share and use your personal data. By using our Services you consent to Chez Madeleine using your personal data in the manner described in this Privacy Policy. Terms " we "," our " Where " our Are each intended to refer to the restaurant Chez Madeleine.

1. Legal basis for processing personal data
Chez Madeleine will always ensure that it has a legal basis for collecting and using your personal data. The legal basis on which we rely will change depending on the type of information and the context in which we collect it.
The main reason for collecting and using your personal data is to perform our contract with you.

2. Data retention
We keep your personal data no longer than necessary to fulfill the purposes described in this Privacy Policy. We may also retain certain elements of your personal data for a period subsequent to your deletion or deactivation of your account for our legitimate operations such as record keeping and compliance with our legal obligations. When we keep our information, we do so in accordance with applicable law.

3. Use of data

In accordance with article 6-5 ° of law n ° 78-17 of January 6, 1978 relating to computers, files and freedoms, personal data being processed are not kept. beyond the time necessary for the performance of the obligations defined at the time of the conclusion of the contract or the predefined duration of the contractual relationship.

We use your data to improve the safety and security of our services, to provide customer support, for research and development, to provide professional communication and in the event of legal proceedings.

4. Security

We attach great importance to the protection of your personal data against unauthorized access and unlawful processing, loss, destruction or accidental damage. We implement technical and organizational measures to guarantee the security of this information.

5. Collection of identity and identification data

As data controller. As part of the use of our website, Chez Madeleine may collect the following categories of data directly from its Customers:
- Identification data : Name, First name, Identification
- Contact details: Personal telephone number; Personal email address;
- Purchase data : Number of orders, cancellations, transactions
- Data from other sources: Site interaction, social network, loyalty program

In general, we undertake to comply with all legal rules that could prevent, limit or regulate the dissemination of information or data and in particular to comply with Law No. 78-17 of 6 January 1978 relating to the IT, files and freedoms and the General Data Protection Regulation of the European Union.

Thus, the personal data collected by Chez Madeleine relating to the identity and contact details of its Users are archived for a maximum period of two years after the end of the contractual relationship for the Client Users, or from their collection by us. controller or the last contact from the prospective User for data relating to the latter.

6. Your data protection rights
You can access your account at any time to view and update your personal data. You can also contact us to ask us to delete your personal data, limit its processing or request that it be transmitted to a third party. You can unsubscribe from any promotional communications you send to us by using the "unsubscribe" feature in any promotional communications we send to you or by modifying your profile accordingly.

7. Updates to this Privacy Policy
We may update this Privacy Policy from time to time in response to legal, technical or business changes. We encourage you to periodically review this page for the latest information on our privacy practices.

Placing an Order: Ordering via the Website involves following the following steps: